inStore

    Privacy Policy

    Last updated: March 6, 2026

    1. Introduction

    inStore ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website at instorehub.com, mobile applications, and related services (the "Service"). This policy is compliant with the Swiss Federal Act on Data Protection (nDSG/FADP) and applicable data protection regulations.

    2. Data We Collect

    We may collect the following categories of personal data:

    • Account data: name, email address, phone number, and delivery address when you create an account
    • Transaction data: order history, payment information (processed securely by third-party payment providers), and delivery details
    • Usage data: how you interact with the Service, pages visited, search queries, and features used
    • Device data: device type, operating system, browser type, IP address, and unique device identifiers
    • Location data: approximate location to show nearby products and stores (only with your consent)
    • Communication data: messages you send through the Service, including AI chat interactions

    3. Purpose of Data Processing

    We process your personal data for the following purposes:

    • Providing and operating the Service
    • Processing orders and facilitating delivery
    • Personalizing your experience and providing relevant product suggestions
    • Improving and developing the Service
    • Communicating with you about your account, orders, and updates
    • Ensuring the security and integrity of the Service
    • Complying with legal obligations

    4. Cookies & Tracking

    We use cookies and similar technologies to enhance your experience. These include:

    • Essential cookies: required for the Service to function properly
    • Analytics cookies: help us understand how users interact with the Service (e.g., Google Analytics)
    • Preference cookies: remember your settings and preferences

    You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service.

    5. Third-Party Services

    We work with trusted third-party providers to operate the Service. These may include:

    • Payment providers: to securely process transactions (e.g., Stripe)
    • Analytics providers: to analyze usage patterns (e.g., Google Analytics)
    • Hosting providers: to host and deliver the Service
    • Delivery partners: to fulfill local deliveries

    These providers process data only on our behalf and in accordance with our instructions and applicable data protection laws.

    6. Data Retention

    We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When your data is no longer needed, we securely delete or anonymize it.

    7. Data Security

    We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

    8. Your Rights

    Under the Swiss Federal Act on Data Protection (nDSG/FADP), you have the following rights:

    • Right of access: request information about the personal data we hold about you
    • Right to rectification: request correction of inaccurate or incomplete data
    • Right to deletion: request deletion of your personal data, subject to legal retention obligations
    • Right to data portability: receive your data in a structured, commonly used format
    • Right to object: object to certain types of data processing
    • Right to withdraw consent: withdraw consent at any time where processing is based on consent

    To exercise any of these rights, please contact us using the details below.

    9. International Data Transfers

    Your data is primarily stored and processed in Switzerland. If data is transferred to countries outside Switzerland, we ensure adequate protection through appropriate safeguards in compliance with Swiss data protection law.

    10. Changes to This Policy

    We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

    11. Contact

    If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact our data protection responsible:

    inStore, Data Protection
    Email: info@instore-zuerich.com
    Website: instorehub.com
    Jurisdiction: Zurich, Switzerland